TERMS OF SERVICE

Two Gals & A Mop, LLC
Effective Date: September 22, 2025

At Two Gals & A Mop, LLC, we’re committed to delivering reliable, high-quality residential and office cleaning services. To keep things clear and fair for everyone, here are our service terms.

General Info:

• By scheduling services or using the website, customers agree to the Terms.
• Business is licensed, bonded, insured, and employees are trained/background checked.
• Clients are responsible for payment and communication.

• Appointments can be scheduled by phone, text, or email.
• We provide an arrival window, not an exact time, since traffic and other factors are unpredictable.
• We’ll always notify you if we’re running later than expected.

• In most cases, no deposit is required to book.
• For new customers or one-time/move-in/move-out services, a 50% deposit may be required at our discretion.
• Deposits are applied to your final bill. If your deposit exceeds the cost, you’ll receive a refund or credit.
• Deposits are refundable if canceled with proper notice (see cancellation section).

• Please give us at least 24 hours’ notice if you need to cancel or reschedule.
• Late cancellations (less than 24 hours) may result in a $25 fee.
• Repeated last-minute cancellations or same-day cancellations may be billed up to $75 to cover lost time and wages.
• If our team arrives and cannot access your home or office (lockout, no entry, etc.), a $75 fee will apply.
• We may reschedule for weather, holidays, or staff emergencies.

• Payment is due at the time of service unless other arrangements have been made.
• We accept: cash, check, card, Apple Pay, Venmo, PayPal, and bank transfers.
• Late payments (after 30 days) may result in suspended service until settled.
• Tipping is optional and always appreciated.

• Access & Parking: Please ensure our team has safe access to your property and a place to park nearby.
• Valuables: Please remove or secure jewelry, cash, and personal items before cleaning. While we are bonded and insured, this step protects your peace of mind and helps our cleaners focus on their work.
• Preparation: For best results, declutter surfaces, clear counters, and put away dishes before we arrive.
• Utilities: We need access to water and electricity during the cleaning.
• Pets: Friendly pets are welcome, but please secure aggressive animals for everyone’s safety.

• Our cleaners do not climb ladders higher than 2 steps or move heavy furniture/appliances.
• We do not handle biohazards (human/animal waste, blood, infestations, needles, etc.).
• Homes with severe clutter or unsafe conditions may be refused service.

• We may take before-and-after photos for quality assurance, training, or proof of service.
• If you prefer no photos, simply request and complete our Photo Opt-Out Form and we will respect your request.

• Our cleaners work hard and deserve a safe, respectful environment. Service will be stopped if staff are threatened or treated disrespectfully.

• We take great care, but accidents can happen.
• We are bonded and insured, and will work with you on replacement or repair when appropriate.
• Damage must be reported within 2 business days.
• We are not responsible for normal wear and tear, faulty installations, or damage from using customer-provided products/equipment.

• If you are not happy with your cleaning, notify us within 24 hours. We will make it right.
• Guarantee does not apply if you provide your own products/equipment.

• By using our services, you agree not to hire our staff directly. We invest in training and background checks, and this policy protects both us and our employees.

        We reserve the right to cancel or reschedule services if:

• Conditions are unsafe, unsanitary, or significantly different than described.
• Pets or people make it unsafe for our team.
• Respectful treatment is not provided.

By providing your phone number and scheduling services with Two Gals & A Mop, LLC, you consent to receive text messages for service reminders, arrival alerts, and appointment coordination. Message frequency varies based on your service schedule. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or email 2gals@2galsandamop.com.

We may update these Terms from time to time. The latest version will always be posted on our website.

Two Gals & A Mop, LLC
Phone: 251-662-5000
Email: 2gals@2galsandamop.com
Website: www.2galsandamop.com